Onsite User Research
There are a few forms of user research we employ during our trips to help our remote teams understand users and how we can help them.
a. User interviews
We invite users to tour our San Francisco office and have face-to-face interviews. This has worked well when we have specific questions related to one of our objectives for the quarter.
b. Visiting a gig
For context, a gig is typically a catering event where the event organizer books staff (e.g. Servers, Cooks, Dishwashers, etc.) through the Instawork platform.